Refund Policy

Refund Policy

Thank you for shopping with us! Please review our refund policy carefully before placing your order.

Personalized Orders

We accept a photo and message during the checkout process. These are permanently printed on the selected gift as per your request and cannot be erased or modified after processing.

Customer Responsibility

Please ensure that the photo and message you upload are correct and of good quality. Since these items are customized specifically for you, we do not offer returns or refunds for errors provided by the customer.

Defective Products

If you receive a product with a defect caused from our side (e.g., printing errors or damaged items), please contact us within 3 days of receiving your order.

• If a defect is confirmed, you must return the product to us.

• Once we receive the returned item, we will immediately issue a refund to your bank account.

Refund Procedure

To request a refund for a defective item, please follow the instructions provided on our website's Refund Process page.

For any questions, feel free to contact our support team.